Privacy Policy

Privacy Policy for Techtrix Store

Last Updated: 25- August 2023

1. Introduction

Welcome to TechTrix Store (“us,” “we,” or “our”). At TechTrix Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using our website (https://techtrix.store/) and any related services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

2. Information We Collect

We may collect various types of information, including but not limited to:

Personal Information: 

This may include your name, email address, shipping and billing address, phone number, and payment information when you make a purchase.

Browsing Information: We may collect non-personal information such as your IP address, browser type, and device information.

Cookies and Tracking Technologies: 

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

1. Processing and fulfilling orders
2. Providing customer support
3. Personalizing your shopping experience
4. Sending promotional and marketing communications
5. Analyzing website usage and improving our services

4. Disclosure of Your Information

We may share your information with third parties under certain circumstances, such as:

Service Providers: 

We may share your information with trusted third-party service providers who help us operate our website and provide our services.

Legal Requirements: 

We may disclose your information when required by law or in response to a legal request.

5. Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can also opt out of marketing communications at any time.

6. Security

We take reasonable steps to protect your information from unauthorized access or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

 Policy

8. Warranty Policy

Warranty may be claimed within the specified period in case a manufacturing fault appears. The following conditions are applicable:

Warranty is given on behalf of the Manufacturer/Supplier/Distributor.  If the product was sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.

If the “Warranty Card Issued” is mentioned on the invoice then the customer should ensure that he/she receives the same along with the invoice, else our customer support Centre will not handle the warranty.

The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.

It is strongly recommended that customers should check the product before leaving our counter, as warranty begins once the receipt has been generated. In case of any problem, the product will be treated in a normal warranty claim process.

The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning, rust due to weather conditions.

The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.

Warranty claim due to accidental damage or electrical surge will not be entertained.

Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer’s website directly. 

The warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.

The product/component may be replaced or repaired at the discretion of the manufacturer/supplier/distributor once the warranty claim is accepted. The duration of return may range from 3 to 6 weeks. 

The warranty claim may be accepted on a “conditional” basis if we are not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim, in this case, will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more time than normal.

Warranty will not be entertained in case of the appearance of the dot on LCDs / LEDs.

The manufacturer reserves the right to alter the warranty terms/conditions. The changes are updated on the manufacturer/supplier website.

Power adapters, cables, printer cartridges/toners and all the additional accessories do not carry any warranty. Warranty claims for the same will not be entertained.

International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the user himself. Instruction of the manufacturer should be followed.

Used hardware carries a checking warranty only. Please ensure to check purchased hardware is in good condition before leaving the counter.

We accept warranties from Mon to Fri between 11.30 am to 6.30 pm. 

The PC covers full warranty subject to assurance that the user did not open Pc-case, During the warranty period, no component addition or removal is allowed without pre-approval of service centre.

The manufacturer/supplier/distributor reserves the right to charge a certain amount to upgrade the product/component in case if the product is discontinued by the manufacturer. If the customer is not willing to upgrade then the manufacturer/supplier/distributor may return the amount after deduction.

Limited Warranty means that the first year is free warranty and the remaining years are paid warranty. 

If “Without Warranty” is mentioned on any item then please check the item before leaving the store. We will not be responsible afterward. 

Warranty Policy

Warranty may be claimed within the specified period in case a manufacturing fault appears. The following conditions are applicable:

Warranty is given on behalf of the Manufacturer/Supplier/Distributor.  If the product was sold in good working condition then the reseller/vendor is not responsible for any defect which may appear later.

If the “Warranty Card Issued” is mentioned on the invoice then the customer should ensure that he/she receives the same along with the invoice, our customer support Centre will not handle the warranty.

The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the original invoice is missing.

It is strongly recommended that customers should check the product before leaving our counter, as the warranty begins once the receipt has been generated. In case of any problem, the product will be treated in a normal warranty claim process.

The manufacturer/supplier/distributor reserves the right to reject any claim whereby the product/component is broken or shows signs of burning, or rust due to weather conditions.

The manufacturer/supplier/distributor reserves the right to reject any warranty claim whereby the product/component is submitted in improper condition. The product should be well packed in protective material supplied while selling.

 Warranty claims due to accidental damage or electrical surges will not be entertained.

Computer hardware does not include software support. Information in this regard may be obtained from the manufacturer’s website directly. 

The warranty claim may be rejected where the warranty sticker/serial numbers are torn or tampered with.

The product/component may be replaced or repaired at the discretion of the manufacturer/supplier/distributor once the warranty claim is accepted. The duration of return may range from 3 to 6 weeks. 

The warranty claim may be accepted on a “conditional” basis if we are not satisfied that the defect is due to a manufacturing fault. Acceptance of warranty claim, in this case, will depend solely on the discretion of the manufacturer/supplier/distributor. Please note that this may take more time than normal.

Warranty will not be entertained in case of the appearance of the dot on LCDs / LEDs.

The manufacturer reserves the right to alter the warranty terms/conditions. The changes are updated on the manufacturer/supplier website.

Power adapters, cables, printer cartridges/toners, and all the additional accessories do not carry any warranty. Warranty claims for the same will not be entertained.

International warranty depicts that the products should be registered with the manufacturer directly and the warranty claim will be handled by the user himself. Instruction of the manufacturer should be followed.

Used hardware carries a checking warranty only. Please ensure to check purchased hardware is in good condition before leaving the counter.

We accept warranties from Mon to Friday between 11.30 am to 6.30 pm. 

The PC covers full warranty subject to assurance that the user did not open Pc-case, During the warranty period, no component addition or removal is allowed without pre-approval of the service center.

The manufacturer/supplier/distributor reserves the right to charge a certain amount to upgrade the product/component in case if the product is discontinued by the manufacturer. If the customer is not willing to upgrade then the manufacturer/supplier/distributor may return the amount after deduction.

Limited Warranty means that the first year is free warranty and the remaining years are paid warranty. 

If “Without Warranty” is mentioned on any item then please check the item before leaving the store. We will not be responsible afterward. 

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your information, please contact us at +92302-8202986.